FAQs

How can we help? If you don't find the answer you're looking for, feel free to reach out — we’re always eager to hear from you.

    • A properly fitting cheer shoe should feel snug in the heel and midfoot, with wiggle room around the toes.
    • Order the size shoe you would normally wear in any athletic shoes.
    • All Kaepa shoes are fitted for medium-widths. If you wear a wide-width, order a half size larger.
    • Feet tend to become larger as the day progresses, by as much as a full size by the end of the day.
    • Since one shoe may fit differently than the other, always order the size based on the larger of the two.
    • Children’s feet grow at a very quick rate, their feet can grow as much as 2 full sizes in one year. For children’s shoes you should have a thumbs width of empty space at the end of the shoe beyond their longest toe.
    • Kaepa cheerleading shoes are available in Women’s and Youth sizes. Youth sizes end at size 2.0 where women’s start at size 4.0. There is not a lapse in sizing. Men’s conversion is 1 ½ sizes smaller than the women’s size.

  • There are several important qualifying factors for consideration as an Authorized Kaepa Retailer, including management, capital and facility. Each new Retailer applicant must possess a combination of passion, business background, financial stability and a desire to establish a consumer destination highly ranked in the industry. Please contact info@kaepausa.com for details.

  • It is unfortunate that from time to time, unauthorized entities may offer Kaepa products for sale. These products may be refurbished or “gray” market. Consumers who purchase these goods run the risk of not having service/support or obtaining warranty coverage. If you wish to confirm your purchase is from an authorized retailer, please contact info@kaepausa.com

    • Try on both shoes with the socks you wear with your cheerleading shoes. On a clean surface stand up and walk around.
    • When lacing up the shoe, the width of the lace holes should be relatively the same all the way to the top. If not, it may be the incorrect size.
    • There should be no less than half inch of space between the end of your longest toe and the end of the shoe toe box, or roughly your thumb width sideways.
    • You should be able to wiggle your toes upwards.
    • Shoes should be comfortable from day-one. They should have a comfortable snug fit but should not feel tight or binding. They should not have to be “broken-in.” It’s true that soft upper materials give slightly, molding to your foot, but they will not dramatically increase in width or length.
  • We work with a network of Authorized Kaepa Retailers to ensure our mutual customers receive only first quality products and the best service possible. Please contact the retailer where you previously purchased product to confirm their return/exchange policies.

  • There are several important qualifying factors for consideration as an Authorized Kaepa Retailer, including management, capital and facility. Each new Retailer applicant must possess a combination of passion, business background, financial stability and a desire to establish a consumer destination highly ranked in the industry. Please contact info@kaepausa.com for details.

    Didn't find what your were looking for? Submit a question or comment here.